I've tried plugging the USB capture device into all of my computers and am having the same problem. It keeps telling me that the device has malfunctioned and cannot install. When I try to download the latest driver, it begins installation and then gives me a message telling me that the driver isn't needed for my computer, and then the installation freezes up and goes no further. You bought Roxio Easy VHS to DVD 3 Plus - ESD (Upgrade)? What is version 2, link or a actual version number, see #17 in my signature? Has anyone else had these problems and figured out how to solve them? Any help would be greatly appreciated. What instructions came with version 2 and how to install it? Why would you plugin the USB Capture Device in all your computers? Windows usually installs generic drivers when you do that and it doesn't work with the Roxio software.

Version 2 was the previous version of the program before version 3 (the newest one). It doesn't say version 2 on the package, but that was how it was advertised on Roxio's website when I bought it last week.

I was going to only buy the latest one but they had an ad saying that if I helped them clear out their stock of the previous release by buying it instead then I could get it for half price, and then they'd give me a download of the latest edition (3) for free, so that's what I opted for.